A+ 220-902 Flashcards

Questions technician use

When working with customers to resolve problems, what type of questions should a technician use?

When working with a customer and his computer, what should you do if you get a phone call?

When should a technician argue with a customer?

A technician realizes a customer is complaining about a very trivial issue. What should the technician avoid?

What should you do if you discover another employee is violating company policies?

What should you use to preserve the usefulness of evidence in a criminal investigation?

What should you use to determine what unmarked LEDs on a computer indicate?

What type of EULA allows an individual to purchase a copy of software and install it on a single computer?

What type of EULA indicates that software is free?

What type of EULA allows an organization to purchase one copy of the software but distribute it to multiple computers?