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Flashcard Category: A+ 220-902 Flashcards

Questions technician use

 

 

When working with customers to resolve problems, what type of questions should a technician use?

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Get phone call

 

 

When working with a customer and his computer, what should you do if you get a phone call?

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Argue with customer

 

 

When should a technician argue with a customer?

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Complaining trivial issue

 

 

A technician realizes a customer is complaining about a very trivial issue. What should the technician avoid?

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Violating company policies

 

 

What should you do if you discover another employee is violating company policies?

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Preserve evidence usefulness

 

 

What should you use to preserve the usefulness of evidence in a criminal investigation?

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Unmarked LEDs

 

 

What should you use to determine what unmarked LEDs on a computer indicate?

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EULA single computer

 

 

What type of EULA allows an individual to purchase a copy of software and install it on a single computer?

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EULA free software

 

 

What type of EULA indicates that software is free?

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EULA multiple computers

 

 

What type of EULA allows an organization to purchase one copy of the software but distribute it to multiple computers?

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